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Privacy Policy

Last updated: 29.11.25

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This Privacy Policy explains how Hello Outdoors Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website (the “Site”) and our services.

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If you have any questions, you can contact us at:
Email: hello@hellooutdoors.co.uk

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1. Who we are

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Hello Outdoors Ltd is a company registered in England and Wales. We operate the website [insert website URL] and provide [brief description of services, e.g. outdoor experiences, events, or products].

We are the “data controller” of your personal data, meaning we determine how and why your information is used.

 

2. What information we collect -

 

2.1 Information you provide to us:

  • Contact details: name, email address, phone number.

  • Account information: username, password, and any profile details (if applicable).

  • Booking / purchase information: billing address, delivery address, order details, and payment-related information (we do not store full card details).

  • Communications: messages sent through forms, email, or social media.

  • Reviews and feedback: survey responses, reviews, competition entries.

 

2.2 Information we collect automatically:

  • Usage data: IP address, browser type, device information, pages visited, and timestamps.

  • Cookies and similar technologies: small data files to help us improve functionality and user experience. You can control cookies through your browser or our cookie banner (if used).

 

2.3 Information from third parties:

We may receive certain information from:

  • Payment processors

  • Analytics providers

  • Marketing or advertising partners

 

3. How we use your information

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We use personal data to:

  • Provide our services: manage bookings/orders, deliver products, maintain accounts, and offer customer support.

  • Communicate with you: respond to enquiries, send important updates, confirmations, or service messages.

  • Improve our Site: analyse how users interact with the Site.

  • Send marketing communications: with your consent (where required), we may send newsletters, promotions, or updates. You can opt out at any time.

  • Protect our services: prevent and detect fraud or misuse.

  • Meet legal obligations: maintain proper business and financial records.

 

4. Legal bases for processing (UK / EEA visitors)

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Where required by data protection law, we rely on:

  • Contract: to provide the services you request.

  • Consent: for optional activities like marketing or non-essential cookies.

  • Legitimate interests: such as improving our Site or safeguarding against fraud (balanced against your rights).

  • Legal obligation: to comply with applicable laws.

 

5. How we share your information

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We may share information with:

  • Service providers: including hosting, payment processors, IT services, analytics, and marketing platforms.

  • Professional advisers: such as lawyers, accountants, insurers.

  • Authorities: when required by law.

  • Business successors: in the event of a merger, acquisition, or asset transfer.

We do not sell your personal data. Our third-party providers must use your information only as instructed by us and keep it secure.

 

6. Data retention

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We retain personal data for as long as necessary to fulfil the purposes outlined here, including:

  • While your account remains active.

  • As needed to complete orders and provide services.

  • As required by law for tax, accounting, or regulatory purposes.

  • For a reasonable period to resolve disputes or enquiries.

After this, data will be deleted or anonymised.

 

7. Your rights

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You may have rights under data protection law to:

  • Access your personal data.

  • Correct inaccurate or incomplete information.

  • Request deletion of your data in certain situations.

  • Restrict processing in specific circumstances.

  • Object to processing based on legitimate interests or for direct marketing.

  • Request data portability for information you provided.

  • Withdraw consent at any time.

To exercise any rights, contact us at hello@hellooutdoors.co.uk. We may ask for proof of identity.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

 

8. Cookies

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We use cookies to:

  • Operate and secure the Site

  • Analyse usage

  • Improve functionality and user experience

  • Provide personalised content or marketing (if applicable)

You can manage cookies via your browser settings or our cookie banner. Disabling some cookies may affect functionality.

 

9. Security

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We take reasonable technical and organisational measures to protect your personal data. However, no method of online transmission or storage is completely secure.

 

10. Third-party links

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Our Site may contain links to external websites that are not operated by us. This Privacy Policy does not apply to those sites. Please review the privacy policies of any third-party services you use.

 

11. Children’s privacy

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Our Site and services are not intended for children under [insert age, e.g. 16]. We do not knowingly collect information from children. If you believe a child has provided personal data, please contact us so we can delete it.

 

12. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of the page. Significant changes may be communicated via email or a notice on our Site.

 

13. Contact us

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If you have questions about this Privacy Policy or how we handle your data, please contact:

Hello Outdoors Ltd
Email: hello@hellooutdoors.co.uk

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